Welcome to Got The T-shirt

refund policy

 

  • We can only accept items returned to us within 30 days from the date your order was despatched.
  • Items that do not reach us within 30 days will not be valid for exchange, refund or replacement. If you wish to return an item we advise that you act immediately upon receipt to obtain a returns number and return the item to us as soon as possible. We aim to answer all returns requests within 24 hours.
  • We will not accept returned goods that have been used, unless they can be seen to be faulty.
  • All tees should be washed at 30 degrees and you must not iron the design.
  • Please note that we are unable to refund or exchange t-shirts created by customers by using our 'Design Your Own T-shirt' system, unless the t-shirt is deemed to be faulty.

All items must be returned to us before an exchange, refund or replacement is issued. Please do not use scissors to open your package, you are able to just tear the packaging open. Returns with scissor marks will not be accepted. Items must be returned to us in an unworn and unwashed condition, deemed fit for resale.

Please be very careful when trying products on, for example, please ensure you are not wearing makeup, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any odour, marks or stains.

Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.

Delivery charges are non refundable unless the item purchased is faulty or incorrect.  A polite request, please fold returned items neatly before sending them back to us. This does not affect your statutory rights.